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Payment and cancellation policies

These apply to all classes, written exams and proficiency exams.

Payment

  • Due by the first day of classPayment for any class or exam must be received no later than the first day of class. Registrations submitted without payment are not processed, and a seat is not guaranteed until payment is received.
  • Check or credit cardMail checks to 7785 Baymeadows Way, Suite 200, Jacksonville, FL 32256. Credit card payments carry a 3% convenience fee. Returned checks are charged a $40 fee.
  • Course manualFull course registrations include the student manual, handed out after sign-in on the first day. Manuals can also be purchased separately by calling our office; shipping is extra.
  • Late registrationRegistrations received less than three days before a class or exam may carry additional fees to cover last-minute shipping.

Cancellations and rescheduling

  • More than 7 days before a class or examYou receive a credit toward a future date. The credit expires one year after the original date, with a one-time extension.
  • 7 days or less, or no-show50% of the full price is deducted, and the balance is available as a credit that expires one year from the original date.
  • SubstitutionsA pre-paid, pre-registered student can be substituted up to the first day of the class or exam. The substitute must bring a completed registration form and any required forms.
  • If we cancelIf Certified Inspector Training cancels a class or exam, for example due to weather or low enrollment, you receive a full credit or a refund check. We notify the registering contact by email or phone. We are not responsible for travel or lodging costs.